pewe Legal Notice

pewe services are available only in jurisdictions where online gaming is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users who access pewe are responsible for verifying that their access and use comply with the laws of their own jurisdiction.

This legal notice outlines the fundamental terms under which we at pewe operate, including our service availability, user eligibility, data handling, and dispute resolution. The information here applies to all pewe members, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, and regardless of which payment method you use—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet).

Please read this notice carefully before using pewe. If you do not agree with any part of our service terms, you should not access our platform.

Jurisdiction and Service Availability

We at pewe operate an online entertainment platform offering sportsbook betting (football, badminton, MotoGP, esports), live-dealer casino games (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and live game shows. Our service is available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited, restricted to licensed operators only (where we do not hold a license), or otherwise unlawful under local statute.

Users are solely responsible for determining whether accessing pewe complies with the laws of their own jurisdiction. We do not provide legal advice regarding jurisdiction eligibility. If you are uncertain whether pewe is available in your location, you should consult local legal guidance before accessing our platform. By registering with pewe, you represent that your access and use comply with all applicable laws in your jurisdiction.

pewe reserves the right to restrict or terminate service in any jurisdiction at any time, with or without notice, if local law changes or if we determine that continued operation would violate applicable regulation. Users whose accounts are terminated due to jurisdiction restrictions will receive guidance on withdrawal procedures in accordance with applicable law.

User Eligibility and Account Registration

To access pewe, you must complete account registration and identity verification (KYC). During registration, you provide basic details (name, email, date of birth, phone number). During verification, you provide a government-issued ID (passport, national ID, driver's license) and a selfie. We use this information to prevent fraud, comply with anti-money-laundering requirements, and protect our member community.

Only individuals may register for pewe accounts. We do not permit corporate accounts, shell entities, or accounts opened on behalf of others. Each person may hold only one active account. If we detect duplicate accounts, we suspend both and may forfeit any balances without refund.

Your account is personal and non-transferable. You may not share login credentials with anyone else, and you remain liable for all activity on your account. If you suspect unauthorized access, contact our support team immediately so we can freeze your account pending investigation.

Prohibited Activities and Account Suspension

We at pewe prohibit several activities on our platform. These include: money laundering or moving funds through pewe to obscure their origin; fraud or theft; using automated tools or bots to access our platform; exploiting software bugs; self-dealing between accounts; collusion with other members to manipulate outcomes; and using pewe to finance illegal activity.

If pewe's compliance team detects any prohibited activity, we will suspend your account immediately and retain your balance pending investigation. If we confirm prohibited activity, we will forfeit your balance and may report details to relevant authorities if required by law. Investigation may take several weeks; we will update you when we reach a determination.

Accounts may also be suspended if you use pewe from a prohibited jurisdiction, if your payment method fails verification, if your identity cannot be confirmed, or if you breach our terms of service. Suspended accounts receive notice via email; you may respond with additional information for review.

Settlement and Dispute Resolution

pewe settles games based on official sources: football matches settle on official league results (Liga 1, Piala AFF, Champions League, etc.), live casino games settle when the dealer or game result is final, and slot games settle when the spin completes. Your account history shows the settled outcome for every game you play.

If you believe a game was settled incorrectly, you have seven days from settlement to contact pewe's support team with documentation. Our team investigates against official sources and corrects any verified errors within three business days. If no error is found, the original settlement stands.

Any dispute not resolved through our internal process may be escalated to our dispute resolution committee (a panel of three independent reviewers) for final determination. The committee's decision is binding. If you remain unsatisfied, you may pursue legal action in your own jurisdiction, though pewe's terms require users to pursue internal dispute resolution first.

Data, Privacy, and Encryption

Your personal data at pewe—name, email, date of birth, ID details, payment method information—is protected by encryption and stored on secure servers. We never share this information with third parties without your explicit consent, except where required by law (court order, regulatory demand, law enforcement request).

pewe uses industry-standard SSL encryption to protect data in transit. Password hashing prevents pewe staff from accessing your actual password. Payment method details are isolated and handled according to PCI compliance standards. When you request a withdrawal, your funds are sent to the payment method you registered during deposit—we never transfer funds to external accounts or alternative payment providers.

For full details on how pewe collects, stores, and uses your data, please refer to our Privacy PolicyThat document outlines cookie use, analytics, data retention, your rights to access and delete your data, and contact information for data-related inquiries.

Limitation of Liability

To the fullest extent permitted by law, pewe is not liable for indirect, incidental, special, or consequential damages arising from your use of our platform, even if we have been advised of the possibility of such damages. This includes loss of profits, loss of data, or reputational harm.

pewe's total liability to you for any claim arising from our platform is limited to the amount you have deposited into your account in the twelve months preceding the claim. If you have deposited and withdrawn multiple times, we calculate the net deposit amount.

Some jurisdictions do not permit limitations of liability. To the extent your local law prohibits any of the above limitations, those restrictions do not apply to you, and you retain all rights that cannot be waived under local law.

Amendments and Governing Law

pewe reserves the right to amend this legal notice and our Terms and Conditions at any time. Material amendments are announced via your account dashboard and email; you have fourteen days to review and object. If you continue using pewe after fourteen days, your continued use constitutes acceptance of the amended terms.

This legal notice and all pewe terms are governed by the law of the jurisdiction in which pewe operates, which is specified in our terms of service. Any legal proceeding arising from your use of pewe must be initiated in that jurisdiction. However, if your local law does not permit dispute resolution outside your jurisdiction, your local laws apply to the extent they cannot be waived.

Contact for Legal Inquiries

If you have questions about this legal notice, our data practices, or your rights as a pewe user, contact our legal team via email at the address listed in your account settings, or through our in-app support portal. We respond to legal inquiries within ten business days. Our support team can also help with account suspension appeals, jurisdiction eligibility questions, or disputes regarding settlement.

pewe is committed to operating transparently and fairly. This legal notice is part of that commitment. By using pewe, you acknowledge that you have read, understood, and agree to be bound by all terms set out here and in our complete Terms and Conditions and Privacy Policy